FAQ - Cupcake Women's Online Fashion and Clothing
How do I contact customer care?
Call us on 07 5570 2110 or email firstname.lastname@example.org, you could even tweet us, Facebook us or send a carrier pigeon, but phone/email may be quicker.
What brands do you sell?
What payment methods does CUPCAKE accept?
We accept Visa, Mastercard, Bank Deposit and PayPal.
Is it safe to use my Credit Card with CUPCAKE?
Safety first! This site is designed with your privacy and safety as our main priorities. We use industry leaders eWay for our payment processing.
How do I know my order has been received?
We send you an order confirmation immediately. If you have any questions about your order please call us on 07 5570 2110.
Can my delivery be sent to a PO Box?
Yes. We send via Australia Post and PO Boxes are fine with them. Same for business addresses and even hotels!
Can I track my order?
All our orders are sent with tracking you will be updated with a tracking number when the order is shipped.
What kind of packaging will I receive my order?
Orders are sent in Australia Post satchels, inside the garments are gift wrapped and pampered and sealed with a kiss.
Does CUPCAKE have sales?
Yes, see our dedicated sale page - we also have sales in store. Sign up to our email newsletter to receive details of any promotions and discounts.
What if my favourite item is sold out?
We only have limited stock of any garments. If something you love is sold out, please email us and we will try to source it for you. email@example.com
What's your ABN?
94 414 535 691
Do you have a store location?
Yes, we have 2 stores - Byron Bay and Pacific Fair - See the locations page for details.Can I kick it?