Terms & Conditions

  • Australian Orders

    We offer Free Shipping on all Australian orders above $50, which are sent via Australia Post ‘Parcel Post’ standard satchels. Alternatively orders can be sent via ‘Express Post’ for overnight delivery for an extra charge.

    ‘Parcel Post’ standard shipping will arrive between 2-6 business days after posting. Express Post will in most cases arrive the next day after posting. For further details, please refer to the Australia Post delivery areas information.

    International Orders

    International orders are sent via Australia Post for a flat fee of $20 which is added to your order during checkout.

    We ship all orders within one business day and update you with a tracking number. After ordering online you will receive an email confirmation containing your order details.

    Please note all international customs charges and taxes are payable by the receiver. Cupcake Fashion is not responsible for any additional charges incurred for shipping orders internationally.

  • If you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. Cupcake Fashion will not be responsible for parcels lost or damaged in transit if you choose not to insure.

    Please note – there are no returns accepted for SALE items, or items otherwise discounted.

  • In order to simplify the different sizing terms – which can vary between each country – Please use the following size guide to help determine your size when ordering. If you are between sizes or need assistance please email [email protected] or call us +61 7 5570 1804

    Sizes

    Bust (cm)

    Waist (cm)

    Hips (cm)

    XS/6

    78

    60

    87

    S/8

    81

    63

    90

    M/10

    85

    67

    94

    L/12

    89

    71

    98

    XL/14

    93

    75

    102

    Measurements

    Bust: 
    Measured from arm pit to arm pit. Measure the fullest part of your bust. Your arms should be down by your side and slightly apart, keeping the measuring tape horizontal against the body.

    Waist:
    Measured from the smallest part of waistline (above navel) keeping the measuring tape comfortably loose and horizontal against the body.

    Hips:
    Measure around the widest part of your hips approximately 22 cm below waist – be sure to stand with your heels together, keeping the measuring horizontal against the body.

  • We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

    Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

    Personal Information Collected
    CUPCAKE FASHION does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only.

    Collection of Personal Information
    When you create a CUPCAKE FASHION account the personal information we collect may include your:
    – Name
    – Delivery Address
    – Email Address
    – Telephone Number
    – Mobile Number
    – Date of Birth
    – Gender
    The personal information we collect from you will be used in some or all of the following ways:
    – To deliver the products you have purchased from CUPCAKE FASHION
    – To update you on the delivery of the product and for customer support purposes
    – To provide you with relevant product information
    – To customize future shopping for you and improve our store.
    When you register as a user on THE CUPCAKE FASHION website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

    Updating Your Personal Information
    You can update your personal information anytime by accessing your account on THE CUPCAKE FASHION website.

    Security of Your Personal Information
    CUPCAKE FASHION ensures that all information collected will be safely and securely stored. We protect your personal information by:
    – Restricting access to personal information
    – Maintaining technology products to prevent unauthorised computer access
    – Securely destroying your personal information when it’s no longer needed for our record retention purposes
    CUPCAKE FASHION uses 128 – bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

    Disclosure of Personal Information
    We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from THE CUPCAKE FASHION website.

    In exceptional circumstances CUPCAKE FASHION may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. CUPCAKE FASHION is committed to complying with the Privacy Act and the National Privacy principles.

    About Breaches of Privacy
    If you believe that your privacy has been breached by CUPCAKE FASHION please contact us at [email protected] and we will resolve the issue.

    Collection of Computer Data
    When you visit CUPCAKE FASHION, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
    – Your computer’s IP address
    – Browser type
    – Webpage you were visiting before you came to our site
    – The pages within CUPCAKE FASHION you visit
    – The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
    This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

    Changes to the Privacy Policy
    CUPCAKE FASHION reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

    Complaints about breaches of privacy
    If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at [email protected]

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